lunar778Terms of Use
When you open an account on lunar778, you enter into an agreement with us about how we operate our platform, how you use it, and what happens if disputes arise. These terms set out our commitments to you — how we protect your account data, how we handle deposits and withdrawals, and what we expect from you in return. We've written them in plain language so you understand exactly what you're agreeing to before you register.
Our lunar778 platform operates only in jurisdictions where local law permits online gaming and sportsbook services. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you're accessing lunar778 from Jakarta, Surabaya, Bandung, or Medan, you should confirm that your local regulations permit your participation before opening an account.
This document covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and the legal framework under which we operate. If you have questions about any term, contact our support team before registering. By creating an account on lunar778, you accept these terms in full.
Account Opening and Verification on lunar778
We require all users to complete Know Your Customer (KYC) verification before making their first deposit on lunar778. This means you must provide a government-issued ID, a recent utility bill or bank statement showing your address, and a selfie holding your ID. Our verification team reviews these documents within 24 business hours. We do this to protect both you and our platform by confirming your identity and ensuring you meet legal requirements for gaming accounts in your jurisdiction.
When you register on lunar778, you agree to provide accurate, complete, and current information. If any of your details change — your address, phone number, or email — you must update your account immediately. We reserve the right to suspend or close your account if we discover that you've provided false information or if your account is being used by someone other than the registered owner.
Account security is your responsibility
You are responsible for keeping your password confidential. We will never ask you for your password via email or phone. If you suspect unauthorized access to your lunar778 account, contact us immediately.
We do not permit multiple accounts per person. If we discover that you're operating more than one account, we will close all accounts associated with you and may forfeit any balance. We also do not permit account sharing — your lunar778 account is for your personal use only. If we detect activity patterns suggesting account sharing or automated access, we reserve the right to restrict or close your account.
Deposits and Withdrawals on lunar778
We accept deposits through six e-wallet methods — DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet — and four bank Virtual Account options: mobile banking, local payment, online payment, and e-wallet. When you deposit via e-wallet, the transaction completes immediately and your balance updates within seconds. Bank Virtual Account transfers take longer because they route through the banking system — typically 2–12 hours depending on your sending bank.
We do not charge deposit fees, but your bank or e-wallet provider may. We display any applicable fees before you confirm your deposit, so you know the exact amount that will be deducted. Deposits are non-refundable once they reach your lunar778 account, except in cases where we've made an error or where local law requires otherwise.
Withdrawals on lunar778 are processed to your original payment method. We review all withdrawal requests to confirm your identity and ensure the request is legitimate. This review typically takes 24–48 hours. Once approved, funds return to your source payment method — e-wallet withdrawals usually complete within 1–2 hours, and bank account withdrawals may take 1–3 business days depending on your receiving bank's processing capacity. We do not guarantee fixed withdrawal speeds because processing depends on the destination bank's review and their own transfer queues.
If you've been inactive on lunar778 for 90 days, we may ask you to re-verify your identity before processing a withdrawal. This protects your account against unauthorized access. We also reserve the right to place temporary holds on withdrawals if we detect suspicious activity or if we need to investigate a transaction.
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Deposit funds via e-wallet or bank transfer
Choose mobile banking, local payment, online payment, e-wallet, mobile banking, or a bank Virtual Account and enter your amount.
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Funds appear in your lunar778 balance
E-wallet deposits confirm within seconds; bank transfers typically within 2–12 hours.
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Request a withdrawal to your original payment method
We review your request within 24–48 hours, then process funds back to your source.
Our lunar778 Policy on Bonuses, Disputes, and Jurisdiction
We offer promotional bonuses to new and existing users from time to time. Any bonus terms are displayed clearly before you accept them. Bonuses are subject to our specific terms — for example, you may need to play through a bonus amount before withdrawing it, or the bonus may only apply to certain games. We reserve the right to modify or cancel bonus offers at any time. If you have questions about a specific bonus, contact our support team before accepting it.
We operate lunar778 with transparency — your account balance, transaction history, and game results are always visible to you.
If you believe there's an error in your account balance or a transaction on lunar778, contact our support team immediately with details of the issue. We will investigate and respond within 5 business days. If we find an error on our side, we will correct it. If we find that the transaction was processed correctly, we will explain why and provide evidence. We aim to resolve all disputes fairly and transparently.
We keep detailed records of all your transactions on lunar778 — deposits, withdrawals, game results, and account changes. These records are encrypted and stored securely. You can access your transaction history anytime by logging into your account. We retain these records for at least 7 years to comply with local financial regulations.
Our lunar778 platform is operated under the laws of the jurisdiction where we are registered. However, we recognize that you may be accessing our platform from a different jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. If you access lunar778 from a jurisdiction where our services are not permitted, you do so at your own risk, and we are not responsible for any consequences. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
If you have a complaint about lunar778 that we cannot resolve through our support team, you may escalate your complaint to the relevant regulatory authority in your jurisdiction. We will cooperate fully with any official investigation. We also encourage you to review our Privacy policy to understand how we handle your personal data, and our Legal notice for additional information about our operations.
These terms are effective as of the date you accept them and remain in effect as long as your lunar778 account is active. We may update these terms from time to time. If we make material changes, we will notify you via email or by displaying a notice on our platform. Your continued use of lunar778 after such changes constitutes your acceptance of the updated terms. If you do not agree with any changes, you may close your account.
We maintain these terms to protect both lunar778 users and our platform. If you have questions about any provision, our support team is available to clarify.